Request a payment without a checkout
Duoza supports payment links and invoices for remote payment requests. Use them when your customer journey begins with a conversation, an invoice, or a request rather than a shopping cart.
Your onboarding guide covers request creation, delivery, lifecycle controls, and the customer payment experience for your setup.
Organize your payment requests
Keep each payment request connected to the relevant customer order or invoice in your business records. Assign ownership for sending requests, answering customer questions, and following up on unpaid items.
Use the product guidance to manage the request lifecycle and communicate the amount and purpose of the payment clearly to your customer.
Track the payment outcome
Use the available dashboard and reporting workflows to follow payment activity. Update the associated order or invoice using the payment outcome, rather than assuming that a delivered request has been paid.
Keep the payment record available for customer support, reconciliation, and dispute response.
Connect requests to settlement
Payment links and invoices operate within your merchant acquiring arrangement. The acquiring bank settles directly to you; Duoza supports the payment experience and operational follow-up.
Include remote requests in your reconciliation routine alongside your other acceptance channels.