A clear view of payment operations
Duoza provides a merchant dashboard and reporting to support payment operations. Use them alongside monitoring and chargeback support to keep transaction review and follow-up organized.
Your onboarding package includes the dashboard, report, and access guidance for your configured channels.
Review payment activity
Build a routine around your business questions: which payments relate to today’s orders, which outcomes need follow-up, and which items need reconciliation or customer support.
Assign an owner for payment reviews and keep order references available across online payments, links, invoices, and POS.
Reconcile with acquiring-bank records
The acquiring bank settles merchants directly. Compare the merchant’s order records and Duoza payment activity with the bank’s settlement information to follow payments through to funds received.
Use the reconciliation process in your operating guide to review adjustments, resolve differences, and keep an auditable record of follow-up.
Keep reporting access appropriate
Give reporting access to the people responsible for finance, customer support, and payment operations. Follow the dashboard access guidance and your internal data-handling policy.
Review your reporting workflow when you add a channel or change the merchant’s operating setup.