Clear ownership across the payment journey
Duoza brings the merchant, platform, and acquiring bank together around a coordinated payment experience. Each participant has a defined role, from onboarding to processing and operational follow-up.
The acquiring bank owns merchant underwriting and direct settlement. Duoza runs the platform and supports merchant integration and payment operations.
Responsibility map
| Participant | Responsibility |
|---|---|
| Merchant | Provides business information, manages orders and fulfilment, and responds to customer and dispute inquiries. |
| Duoza | Operates its own platform and supports onboarding, acceptance, reporting, monitoring, and chargeback workflows. |
| Acquiring bank | Underwrites merchants, holds the acquiring licence and scheme membership, and settles merchant funds directly. |
| Card network | Operates the network framework and applicable card-payment rules. |
| Issuer | Handles cardholder authentication and payment authorization decisions. |
Coordinate operational handoffs
Assign named contacts for onboarding, technical integration, settlement reconciliation, and disputes. Duoza coordinates platform questions and the integration handoff, while the acquiring partner handles the responsibilities in its merchant agreement.
Keep order and payment records connected so operations teams can investigate a customer query, reconcile a settlement, or prepare dispute evidence efficiently.
Set up access responsibly
Assign dashboard access according to each team member’s operational responsibilities. Your Duoza onboarding contact provides the access-management guidance for your setup.
Review access when staff change roles and keep a named owner for credential administration and support escalations.